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Workshop · Private · Remote · Free

Move incident response agents from pilot to production

Bring a priority incident-response workflow and leave with a plan for deploying agents across your systems, runbooks and production controls.

You leave with
A map of how the workflow runs todayWhat the agent does, and what your people decideThe controls it needs before productionA plan for testing itYour baseline numbersThe systems and access it touchesA focused initial scope with clear success criteria
Balaji Nagaraj KumarFacilitatorBalaji Nagaraj Kumar · VP, AI Engineering, moring

Get started

Tell us the workflow and the constraint. We reply within one business day.

Who should attend

Three to five people from the teams the workflow touches.

Operations, security and platform engineering. One session, everyone in the room at the same time, and a willingness to talk about how the response really runs, including the parts that go wrong.

The leader who wants this outcomeThe person who owns the response day to dayAn incident commander or service owner who runs it in practiceSomeone from AI platform, data or engineeringSomeone from security, identity, architecture or riskThe owner of observability, ITSM or the cloud platform
Workflow agents

Five AI Ops agents to explore

Alert triage agent

Correlates signals across tools and identifies the affected service, its owner and the priority before the incident reaches the responder.

Root cause agent

Pulls logs, metrics, traces, recent changes and prior incidents into one timeline so the responder starts with a hypothesis.

Runbook agent

Selects the approved runbook for the incident, checks its prerequisites and gives the engineer a ready-to-use sequence of steps.

Remediation agent

Runs approved actions after authorization, verifies the result and rolls back if needed.

Post-incident agent

Reconstructs the timeline, decisions and approvals behind an incident so the review begins with a complete incident record.

Agenda

Six working sessions, one workflow.

01

Outcome and ownership

What problem, which service, who is accountable, what it costs you today, and what better looks like.

02

How it runs now

The signal, the evidence, the systems, the triage, the approvals and the rollback.

03

Agent and human split

What the agent does, what an engineer approves, and what stops it.

04

Controls for production

Identity, access, approvals, monitoring, cost limits, rollback and a kill switch.

05

Testing and measurement

The incidents you would test it on, what happens when an action fails, and the baseline you judge it against.

06

First scope

The smallest version worth proving, what counts as success, and what happens after.

Define what production requires

Map the workflow, systems, ownership, controls and testing required to deploy agents in your environment.

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Frequently asked questions

Is the workshop free?+
Yes. No charge for the session, and no obligation afterwards. You keep everything that comes out of it either way.
Is this AI training, or a product demo?+
Neither. It is a working session on one workflow you already run, and the output is a plan for that workflow. It is not AI training. It is a working session on a workflow you already run, and we can include a product demonstration if useful. The session is free either way.
What do we need to prepare?+
Bring your incident taxonomy, a few sanitized alerts, tickets or post-incident reviews, your current runbooks and escalation paths, and your numbers on alert volume, time to acknowledge, time to resolve and repeat incidents. Please leave credentials, secrets, production logs and customer data out of the form. If the session needs sample material, moring will agree a secure way to share it beforehand.
Which workflow should we bring?+
The one with a named owner, repeated response work, incident history you can share, and a number attached to the pain. If you cannot pick, bring two and moring will help you choose on the call.
Who should attend?+
The sponsor, the person who owns the response, the incident or service expert who knows the exceptions, someone from technology, and whoever controls production access.
Does anything connect to our systems?+
No. Nothing connects to production, and no access is requested. Your existing review and approval requirements remain in place. The workshop does not change system access or production controls.
What happens after?+
Use the workshop output to improve runbooks and controls, request a controlled demonstration or define a production validation for the incident workflow. Any subsequent build is agreed separately.