Terms of service

Acceptance of terms

These Terms of Service (“Terms”) govern your access to and use of the moring.ai website (the “Site”) and, where applicable, the services moring, Inc. (“moring,” “we,” “us”) provides. By accessing the Site or engaging moring, you agree to these Terms on behalf of yourself and any organization you represent.

If you do not agree, please do not use the Site or our services.

Definitions

• Services — moring’s bespoke AI engagements, including AI-DLC (engineering), AI Ops (operations), and the moring Platform, together with related discovery, implementation, and support work.
• SOW — A Statement of Work, order form, or similar agreement signed by both parties that defines the scope, deliverables, fees, and outcomes for a specific engagement.
• Customer Environment — The cloud account(s), infrastructure, and systems you own or control into which the Services are deployed.
• Deliverables — The software, configurations, runbooks, evaluations, documentation, and other materials moring provides to you under an SOW.

Use of the website

The Site is provided for general information about moring and its Services. You agree to use it lawfully and not to:

• attempt to gain unauthorized access to the Site, its servers, or related systems;
• interfere with or disrupt the Site’s operation or security;
• scrape, copy, or reproduce Site content for commercial purposes without permission; or
• misrepresent your affiliation with moring.

Information on the Site, including performance figures and example outcomes, is illustrative and does not constitute a binding commitment. Commitments arise only under a signed SOW.

Engagements and Statements of Work

Each engagement begins with a discovery workshop and is documented in an SOW. The SOW governs the scope, named outcomes, baseline measurement method, timeline, fees, and any engagement-specific terms. Where an SOW conflicts with these Terms, the SOW controls for that engagement.

Work is scoped to your architecture, regulatory environment, and existing tooling. Changes to scope require a written change order signed by both parties.

Fees and payment

Fees for each engagement are set out in the SOW. Where fees depend on a measured outcome, the SOW defines the baseline, how the outcome is verified, and the data used to verify it.

Fixed pilot fees, where applicable, are stated in the SOW and are payable regardless of any later outcome fee.

Invoices are due within the period stated in the SOW. Late amounts may accrue interest as permitted by law.

Intellectual property

Your ownership at handoff

Knowledge transfer is a core deliverable. Upon full payment of the fees due under an SOW, moring assigns to you the Deliverables created specifically for you (source, configurations, runbooks, evaluations and decision logs) so your team can own and operate the system.

moring’s retained materials

moring retains all rights in its pre-existing and independently developed technology, including the moring Platform, frameworks, tools, and know-how (“moring Materials”). To the extent moring Materials are embedded in a Deliverable, moring grants you a perpetual, non-exclusive, royalty-free license to use them as part of that Deliverable within your organization.

Brand

“moring,” the moring mark, and related branding are trademarks of moring, Inc. and may not be used without written permission.

Customer data and deployment

The Services are designed to run inside your Customer Environment. Your data, prompts, and keys remain in your perimeter. moring does not require exfiltration of your data to deliver the Services. You are responsible for the lawful collection and use of data within your environment and for the security configuration of your environment outside the scope expressly assigned to moring in an SOW.

Where moring processes personal data on your behalf, it does so per the SOW and any applicable data processing addendum.

How moring handles personal information collected through this website is set out in the privacy policy.

Confidentiality

Each party may receive confidential information of the other. The receiving party will use it only to perform under the engagement, protect it with reasonable care, and not disclose it to third parties except to personnel and contractors bound by similar obligations. These duties do not apply to information that is public, independently developed, or rightfully obtained without obligation, and do not prevent disclosure required by law.

Third-party services

The Services may interoperate with third-party platforms and models (for example, AWS, Amazon Bedrock, Anthropic, and your existing observability and ITSM tools). Your use of those services is governed by their own terms, and moring is not responsible for their availability, performance, or pricing.

Warranties and disclaimers

moring will perform the Services in a professional and workmanlike manner consistent with the SOW. Except as expressly stated in an SOW, the Site and Services are provided “as is” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. moring does not warrant that the Site or Services will be uninterrupted or error-free, or that AI-generated outputs will be accurate or suitable for a particular use without human review.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or relating to these Terms or the Services. Except for liability arising from a party’s gross negligence, willful misconduct, or breach of confidentiality, each party’s total aggregate liability is limited to the fees paid or payable under the applicable SOW in the twelve months preceding the claim.

Indemnification

Each party will defend and indemnify the other against third-party claims to the extent arising from its own breach of these Terms, infringement of intellectual property, or violation of law, subject to prompt notice, reasonable cooperation, and sole control of the defense by the indemnifying party. Engagement-specific indemnities, if any, are set out in the SOW.

Term and termination

These Terms apply while you use the Site or any Services are in effect. Either party may terminate an engagement as provided in the SOW. On termination, you remain responsible for fees accrued through the termination date, and moring will deliver completed and paid-for Deliverables. Provisions that by their nature should survive, including IP, confidentiality, disclaimers, liability limits and governing law, survive termination.

Governing law and disputes

These Terms are governed by the laws of the jurisdiction stated in the applicable SOW, without regard to conflict-of-laws rules. The parties will attempt to resolve disputes in good faith before pursuing formal proceedings, which will take place in the venue identified in the SOW.

Changes to these terms

We may update these Terms from time to time. The “Last updated” date above reflects the latest version. Material changes affecting an active engagement will be communicated to the customer. Continued use of the Site after changes take effect constitutes acceptance.

Contact

Questions about these Terms? Reach us at nikhil.devlapur@moring.ai.

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