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AI OPS

Run incident response with AI agents

moring engineers build and deploy agents for incident triage, investigation and approved remediation. The AI Control Plane governs every run.

Runs where you already run
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AI OPS AGENTS

Agents for the work behind incident response

Incident triage agent

Groups related signals, identifies the affected service and prepares the incident for the correct owner.

Operational measures: triage time, escalation accuracy

Root-cause evidence agent

Brings together logs, metrics, traces, recent changes, dependencies and similar incidents.

Operational measures: investigation time, time to likely cause

Runbook recommendation agent

Finds the approved response for the current service, environment and level of risk.

Operational measures: recommendation time, operator acceptance

Remediation agent

Carries out an approved action and verifies whether the expected state was restored.

Operational measures: remediation time, rollback rate

Incident record agent

Captures the timeline, evidence, decisions, actions and follow-up while the incident is active.

Operational measures: record preparation time, evidence completeness
PEOPLE + PLATFORM

You bring the workflow. moring engineers deploy each agent, and the AI Control Plane governs every run

Investigate and recommend

The agent gathers evidence and proposes the next step.

Act after approval

The agent pauses until an authorized operator approves the action.

Complete a pre-approved action

The agent performs a narrow, approved action and verifies the result.

Stop and escalate

The agent stops when the context, risk or expected state falls outside policy.

Restarting a development service is not governed like changing a production database. Authority can vary by environment, service criticality, incident severity and action.

moring forward-deployed engineers

Connect, test and deploy

  • Connect the required operations systems
  • Define the investigation and action path
  • Add approval, verification and rollback points
  • Evaluate the agent against representative incidents
AI CONTROL PLANE

Governs every run

  • Controls agent identity and access
  • Applies action and approval policies
  • Records evidence, decisions and actions
  • Enforces verification, rollback and stop controls
AI Ops agents
TriageEvidenceRecommendationRemediation
AI control plane
AccessPolicyApprovalsRecords
Your operations systems
ObservabilityLoggingITSMCloud

The agents work across the operations systems already in place. Those systems remain the sources and systems of record.

Illustrative access policy

Move incident response agents into production

Move incident workflows from pilot to production

Book an AI Ops workshop
What the session produces
Incident workflow and accountable owner
Required systems, evidence and runbooks
Actions, approvals and rollback points
Plan for testing and launching governed agents
FAQ

Frequently asked questions

What can AI Ops agents do?

AI Ops agents support operational workflows such as incident triage, investigation, runbook selection, remediation and incident reporting.

Does moring replace our observability or ITSM tools?

No. moring connects the approved tools required for the workflow. Existing platforms remain the sources and systems of record.

Who builds and deploys the AI Ops agents?

moring engineers work with the incident, platform and operations teams that own the workflow. They connect the required systems, test the agents against representative incidents and deploy them with the controls required for production.

Which actions can an agent complete automatically?

The agent can complete actions covered by its assigned permissions and approved policy. Other actions pause for an authorized person.

What happens when an action does not produce the expected result?

The agent verifies the expected state after every action. If verification fails, it follows the approved rollback or escalation path and records what happened.